America's Smilax Specialist

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Contact

Our Office hours are:

Monday - Friday: 7:30am CST - 5:30pm CST
Saturday: 9am CST - 2pm CST
Sunday: Offices are Closed

You can also send us an email at: customerservice@greenchoiceflowers.com. 

After hours, please leave us a message at +1 (786) 659-6473 and we will return your call or reply with an email the following business day.

CARE & HANDLING

How we keep Smilax fresh: and how you keep it that way

Smilax is hand-cut and hand-selected. That means how it's harvested, packed and handled decides whether it arrives event-ready or tired. Here's exactly what we do on our end, and what to do on yours.

Shop Fresh Southern Smilax

What we do before it ships

Cut the day before shipping. Smilax is harvested the day before it goes out: never pulled from long-term storage. That single day is the difference between vine that lasts through your event and vine that's already spent.

Hydrated, then bagged. Every order is hydrated and sealed in a moisture-locking bag so it keeps its water through transit instead of drying out in the box.

Double protection. The bag goes inside a reinforced box: so the vines arrive sturdy and unbruised, not crushed.

Overnight, always. We ship FedEx and UPS overnight, delivering Tuesday through Friday. Smilax never sits in a warehouse losing days of vase life.

Day before harvest to shipping
Overnight FedEx / UPS delivery
Tue–Fri delivery days

The moment your box arrives

Open it immediately: even if you're not installing for another day. Vines left sealed and bundled generate heat.

Take the vines out of the bag and lay them out loosely. Do not leave them tightly bundled.

Mist generously with a spray bottle of clean water, and mist again once or twice a day until you install.

Store cool and dark. A cooler or cool room is ideal. Keep it away from direct sunlight, heat vents, and fans: moving warm air is what dries vine out fastest.

Timing your order around the event

In season, order to arrive 1–2 days before your event. Never the day of: you want a buffer for conditioning and for any shipping surprise.

April through June is off-season. During those months we recommend receiving your Smilax two days before the event so it has extra time to condition.

Vase life is about 8 days for Fresh Southern Smilax and about 6 days for Texas Smilax, kept cool and misted. That's comfortably enough for a rehearsal, the event, and next-day teardown.

Last-minute? Order Monday through Thursday before 8:00 AM EST and it can ship next-day.

What's normal, and what isn't

Normal: variation in stem thickness and leaf density. Smilax is hand-cut, not farmed to a uniform spec: that irregularity is exactly what gives it its organic look. A few yellowed leaves in a large box is also normal on a natural product.

Not normal: widespread wilting, a dry papery feel across the whole box, or heavy browning. If that's what you open, photograph it and contact us the same day and we'll make it right.

Note: we don't issue refunds: we replace product or issue credit toward a future order.

How it actually arrives

★★★★★

Absolutely loved the condition the smilax came in. Vibrant and fresh with minimal cleanup needed.

Lilly B.: Verified Buyer
★★★★★

The smilax vines were in great condition and arrived on time.

Katie M.: Verified Buyer
★★★★★

Great choice for our wedding installations. Whole case looked great and held up beautifully in the Georgia heat!

Allison S.: Verified Buyer

Care questions we get every week

How long does Smilax last after delivery?

Fresh Southern Smilax lasts about 8 days and Texas Smilax about 6 days when kept in a cooler or cool room away from sunlight and heat, and misted regularly.

Can I refrigerate it?

Yes: a cooler is the ideal storage. Keep it away from fans and direct airflow, which dry the vine out.

Does Smilax have thorns?

No. True wild-growing smilax carries thorns and berries. Ours is selected and cleaned so it arrives completely thornless and berry-free: safe to handle for professional florists and DIY brides alike.

Should I put the vines in water?

Misting is what matters, not submerging. Lay them out loosely and mist with a spray bottle once or twice a day.

What if something looks wrong when it arrives?

Photograph it and contact us the same day. We replace product or issue credit toward a future order.